The Federal Trade Commission filed suit against Uber on Monday, alleging the transportation giant violated federal consumer protection laws through deceptive billing and cancellation practices for its Uber One subscription service. According to the complaint, Uber violated both the FTC Act and the Restore Online Shoppers’ Confidence Act by misleading consumers about subscription terms, charging users without consent, and implementing deliberately complicated cancellation processes.
“Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” FTC Chair Andrew Ferguson said in announcing the action. The $9.99 monthly service, launched in 2021, offers benefits including fee-free delivery and discounted rides.
