Several Cybertruck owners claim that their pickups are dead after installing software 2024.45.25.5
14 hours ago
- A recent software update has caused several Cybertrucks to become inoperable.
- Tesla recently launched its new HW4 onboard computer, which is also causing issues.
- Its service centers have reportedly been instructed to downplay concerns from owners.
Numerous Tesla Cybertruck owners say their EVs are becoming bricked after installing a recent software update, and several others are experiencing issues with the brand’s new HW4 onboard self-driving computer. The issues have left owners of various different Tesla models stranded and forced the automaker’s technicians to reset vehicles.
News of issues first started to emerge last week. It’s understood that vehicles with the new HW4 computer are short-circuiting, perhaps during the camera calibration process. The issue involves vehicles such as the Model 3 and Model Y and renders important features such as the GPS, navigation, range estimations, and cameras inoperable.
Read: Brand New Cybertruck Leaks Oil After 3 Days, Tesla Needs A Month To Fix
At the same time these issues have been occurring, several Cybertruck owners claim their pickups are getting bricked after installing software 2024.45.25.5, although it’s unclear if the same computer fault has caused these failures. Several members of the Cybertruck Owners Club forum report their trucks getting crippled during a software update.
In one case, a Tesla technician says they “found firmware hammered for an unknown reason midway through install,” and that a “partial update disabled vehicle.” After successfully reinstalling the software, the truck was confirmed to be operational.
It appears issues directly related to the HW4 computer are more widespread. Electrek says it has been contacted by numerous owners experiencing issues with the new computer that’s rolled out over the past few months. This new computer reportedly has less RAM and storage than the HW3 it replaces, likely in an effort to cut costs.
Unnamed sources claim Tesla has received a large number of complaints related to the issue and that it is instructing service centers to downplay any safety concerns. Tesla’s immediate solution seems to be replacing the faulty computers, but it’s also said to be working on a temporary software patch. The report adds that “Tesla service is currently being overwhelmed by the issue” and has had to push back appointments for several weeks.
Tesla vehicles with the new computer are eligible for the latest version of the Full-Self Driving system, while those models with the older HW3 computer will have to wait for a separate update. Notebook Check reports Elon Musk recently said Tesla will retrofit the new computer for free if it can’t get the latest FSD to work on the HW3 unit.
